Refund Policy

RETURN & REFUND POLICY

Better Balls Returns and Refund Policy

At Better Balls, we are dedicated to providing you with products that enhance your quality of life. We firmly believe in the efficacy of our offerings and recommend a minimum use of one month before considering a return.

If, after one month, you remain unsatisfied, please reach out to our support team at Info@betterballs.com.

Our 100% Money Back Guarantee

With over thousands of satisfied customers, we stand by the effectiveness of our products with a hassle free 30-day money-back guarantee minus shipping.

Order Edits / Cancellations

Should you need to cancel your order, please contact us promptly. Once an order is shipped, it cannot be edited. If we can prevent dispatch, a full refund will be issued; otherwise, you can return the order following the provided process.

Damaged or Defective Items

While we have confidence in our product quality, if you receive a damaged or defective item, please notify us at Info@betterballs.com within 5 days of delivery, providing photo or video evidence. We'll offer a replacement or a refund.

Still Not Happy with Your Order?

If you remain unconvinced or unsatisfied, you may request a return within 30 days of the delivery date.

How to Initiate a Return?

Email us at Info@betterballs.com with the subject line "Return," including your Order Number, Full Name, Photo or Video of the Product, and Contact Email Address.

Important Note:

- The returned product must be clean and undamaged.

- Customers are responsible for the return shipment; upon request, we will provide the return address.

- Unauthorized returns will be refused.

For any inquiries or assistance, don’t hesitate to reach out to us at info@betterballs.com. We are here to help!

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Welcome to Better Balls, your trusted destination for premium skincare products specially formulated for men. These Terms of Service ("Terms") govern your use of the Better Balls Shopify store (the "Website") and any related services provided by Better Balls ("we," "us," or "our"). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Website. 1. General 1.1. Acceptance of Terms: By using this Website, you agree to be legally bound by these Terms and any additional terms and conditions that may apply to specific sections of the Website. 1.2. Modification of Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such modifications constitutes your acceptance of the updated Terms. 2. Privacy Policy Your use of the Website is also governed by our Privacy Policy, which can be found here. Please review this policy to understand how we collect, use, and protect your personal information. 3. Product Information 3.1. Product Descriptions: We strive to provide accurate product descriptions and images on the Website. However, we do not warrant that product descriptions, pricing, or any other content on the Website is accurate, complete, reliable, current, or error-free. 3.2. Pricing: All product prices are subject to change without notice. We reserve the right to adjust prices, discontinue products, or make changes to promotions at our discretion. 4. Orders and Payment 4.1. Order Acceptance: Your order constitutes an offer to purchase products. We may accept or decline your order at our sole discretion. 4.2. Payment: We accept various payment methods as displayed on the Website. You agree to provide accurate and complete payment information and authorize us to charge the total order amount, including taxes and shipping fees, to the payment method you provide. 5. Shipping and Returns Please refer to our Shipping Policy and Return Policy, which can be found here and here, respectively, for detailed information on shipping, delivery, and return procedures. 6. Intellectual Property 6.1. Trademarks and Copyrights: All content on the Website, including text, graphics, logos, images, audio clips, and software, is owned or licensed by Better Balls and is protected by copyright, trademark, and other intellectual property laws. 6.2. Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not modify, reproduce, distribute, display, or otherwise exploit any part of the Website without our prior written consent. 7. Disclaimer of Warranties 7.1. No Warranty: We provide the Website and its content on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. 7.2. Use at Your Own Risk: Your use of the Website is at your own risk. We do not warrant that the Website will be error-free, uninterrupted, secure, or free from viruses or other harmful components. 8. Limitation of Liability To the fullest extent permitted by applicable law, Better Balls and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Website. 9. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or relating to these Terms or your use of the Website shall be resolved through binding arbitration in accordance with the rules of the [Arbitration Association of Your Jurisdiction], and the arbitration shall take place in [City, Your Jurisdiction]. 10. Contact Information If you have any questions or concerns about these Terms or our services, please contact us at Info@betterballs.com By using the Betterballs.com Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.